Privacy Policy

Effective Date: February 6, 2025

Millington Equine ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, including our website, in-clinic visits, and communication platforms.

1. Information We Collect

We may collect the following types of personal information:

- Contact details (name, phone number, email address, mailing address)

- Pet information (name, breed, medical history, treatment records)

- Payment details for services rendered

- Any additional information you voluntarily provide

2. How We Use Your Information

We use your information to:

- Provide veterinary services and medical care for your pet/animal

- Schedule and confirm appointments

- Process payments and invoices

- Send important updates and reminders about your pet’s health

- Respond to inquiries and customer service requests

- Improve our services and communication

3. SMS Communication & Phone Number Privacy Policy

We respect your privacy. Your phone number will be used exclusively to send you messages you have opted to receive based on your explicit consent. We do not sell or share your personal information with third parties. You can opt out of receiving these messages at any time by replying STOP to any of our SMS communications.

We respect your privacy and are committed to protecting your personal information.

Use of Information: We use your phone number to send SMS messages regarding your inquiries and customer care.

Data Sharing: Phone information or opt-in data collected will not be shared, sold, or disclosed to any third parties or affiliates for marketing purposes.

Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.

Message Disclosures: Message frequency varies. Message and data rates may apply.

Data Security: Your data is protected and retained only as necessary.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

- With third-party service providers who assist in clinic operations (e.g., payment processors, appointment scheduling platforms), under strict confidentiality agreements

- As required by law or legal processes

- In cases of emergency where it is necessary to protect your pet’s health and safety

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

- Access, update, or correct your personal information

- Withdraw your consent for SMS or email communications at any time

- Request the deletion of your personal information, subject to legal and business requirements

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: general@millingtonequine.com.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.